How to Increase Ophthalmology Patient Retention

What is Patient Retention?

You might think that providing excellent ophthalmic services will guarantee your longevity, but that isn’t enough these days. Ensuring patients have a great experience and stay committed to your services instead of switching providers—also known as “patient retention”—is critical.

The best ophthalmology administrators recognize the importance of patient retention solutions. These ophthalmology patient retention tools help providers deliver exceptional care, build meaningful connections, and ensure patients keep coming back.

Patient retention tools built for ophthalmology can help your practice achieve the communication, reliability, and quality gains you seek. After upgrading to an EHR with ophthalmology patient retention tools, you’ll see priceless improvements to patient satisfaction that will set your business apart.

Read More: How to Increase Your Revenue With Ophthalmology Billing Software

The Best Ophthalmology Patient Retention Tools

Upgrading your practice with specialized patient retention tools for ophthalmology will transform how your administration team interacts with patients.

The latest EHR solutions, like OphthalmologyEHR, come packed with dedicated features like recall and rescheduling managers that boost your engagement and maximize retention.

Recall Manager

Great care doesn't stop once a patient leaves your office. Post-treatment follow-up is just as crucial in maintaining your relationships and ensuring all your hard work doesn’t go to waste. 

A recall manager module can help your practice stay connected with patients by organizing appointments automatically whenever patients are due. From a single screen, recall managers filter and assign patients for follow-up so administrators can see exactly who they need to call each day, what services are needed, and track progress on their reactivation.   

That way, your team will never forget to book an appointment, even when a patient’s next appointment remains months out or they forget to reschedule.

Reschedule Manager

It’s bad enough when patients cancel their appointments, especially at the last minute. Apart from lost revenue, delaying treatment may create potential health concerns or complications and make life difficult.

Once an appointment gets canceled, it’s easy for patients to get trapped in a vicious cycle where treatment is always an appointment away, but that appointment never ends up happening.

A reschedule manager prevents that from happening by cataloging all of your missed appointments in one dynamic report. This gives your administration team an easy way to identify patients you may have missed and gives your practice a jumpstart on follow-up appointments before they seek treatment elsewhere.

Read More: Why Your Ophthalmology Office Needs Electronic Medical Office Software

Automated Messaging

Automated messaging tools like email & text reminders help you stay engaged with patients and prevent gaps in care. When you connect to patients through email & text, you ensure they stay on top of their treatment.

When incorporated with a lead management module, email & text capabilities can also drive more patients to your practice and help close more leads.

Self-Check-In Kiosk

Ocular issues are stressful on their own, yet the logistics of attending ophthalmology appointments are often what really put patients through the wringer. Every appointment requires effort and commitment, from making time for a commute to missing work.. For all their trouble, the last thing clients want to see when they arrive is a chaotic reception room.

That’s why having an excellent patient experience is critical in keeping clients. From the moment they walk through your door, your top priority should be ensuring each patient feels welcome and relaxed.

Every ophthalmology office needs practice software that supports self-check-in kiosks, like IMS OnArrival. Auto-check-in kiosks keep your reception room moving by allowing patients to input and review their information directly through a tablet.

Apart from streamlining the onboarding process, check-in kiosks also free up your administration team and allow them to focus on more important tasks while patients complete their paperwork digitally.

Keep Your Patients Engaged With OphthalmologyEHR

OphthalmologyEHR’s specialty ophthalmology EHR software is transforming practices across the country. Our all-in-one solution includes game-changing ophthalmology patient retention features for providers, technicians, billers, surgical staff, and more.

Don’t wait! If you’re looking for a best-in-class EHR that stands head and shoulders above the competition, contact the OphthalmologyEHR team now and learn how you can make patients happier and healthier today.